SERVPRO of Buffalo / Tonawanda Employee Photos

Production Leaders

Production Leaders

SERVPRO of Buffalo-Tonawanda Production heroes are ready to help. Our production crews are highly trained and skilled. We help our customers during one of the most difficult times of their lives during a water or fire damage. 

Alison Shepard-Office Manager

Alison Shepard-Office Manager

Alison Shepard has been with SERVPRO of BUFFALO-TONAWANDA for 7 years. Alison went to college for business management and is IICRC Water Certified. She is responsible and experienced with office procedures, overseeing daily office tasks, billing and scheduling jobs. Alison also has experience in the field estimating losses. In her free time Alison enjoys spending time with her husband camping, 4-wheeling, taking long motorcycle rides into the sunset and relaxing with her 2 dogs. She adores her time with her 2 children and especially loves spoiling her granddaughter.

Karen Kulaw-Administrative Assistant

Karen Kulaw-Administrative Assistant

Karen Kulaw is our administrative assistant. She has been at SERVPRO of Buffalo-Tonawanda for 2 years. She has a dozen years of clerical experience. She loves good customer service. Karen enjoys spending time with her family. She has a passion for gardening and crafting.

Jennifer Sullivan-Owner

Jennifer Sullivan-Owner

Jennifer Sullivan-McLear/Owner

Jennifer has been in the business practically since the year she was born in 1972 when her parents Bill and Pat Sullivan bought into the franchise. During her teenage years she would assist with answering phones and helping in the field with cleaning of water and fire damaged properties. After high school Jennifer ventured off to college to study nursing. After 2 ½ years, Jennifer decided nursing wasn’t for her. Her father joked and said, “welcome back to the business”. Jennifer gladly accepted and has been full time with SERVPRO for 26 years. Since 2001 Jennifer has been managing the overall operations in the business. She is IICRC certificated in WTR (water), ASD (applied structural drying), Lead Certified, New York State certified in Mold Remediation and trained in subrogation. She dedicates many hours into the business being a HERO to others in need. When the daily tasks of SERVPRO ends, Jennifer enjoys going camping, swimming, going to the beach and making crafts with her daughter Ashley. She also spends many hours advocating for autism and pediatric cancer awareness.