The Questions SERVPRO Will Ask To Better Assist You With A Water Damage.

4/8/2022 (Permalink)

A sink line broke and luckily the customer caught it in time. It still affected a portion of the floor and required removal and drying of the floor.

We understand that when you call us, you may be feeling overwhelmed, stressed, helpless and have no idea of what to do. Who knew a toilet line break could cause so much damage? You need a professional to guide you through this arduous time. SERVPRO of Buffalo - Tonawanda has the specific water damage training and knowledge to help you through this tough time. We specialize in water damage restoration.

When you call, the receptionist will ask several questions regarding your emergency. These questions will help us plan the action needed. It will help with what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask:

• Your name and contact information
• Your insurance information (if applicable)
• The street address of the water-damaged home or business
• When did the flooding or water damage occur?
• What caused the water damage (if known)?
• Is there standing water?
• Is there electricity available (on-site)?
• How many rooms and floors are affected?
• Is there mold present?

SERVPRO of Buffalo - Tonawanda specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, or water damage event. Family operated since 1972.