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Removing smoke odor

6/19/2019 (Permalink)

Fire Damage Removing smoke odor After a home fire, SERVPRO of Buffalo-Tonawanda came in to perform fire mitigation services.

During a home fire, there are about a million troubles and worries that a homeowner face. Knowing how troublesome home emergencies are was the inspiration for SERVPRO of Buffalo-Tonawanda to become a thing. SERVPRO of Buffalo-Tonawanda partners with homeowners (and business owners too) to make fire damages “Like it never even happened.”  But how do they take care of the aftermath of fire damages, like smoke damages?

Smoke damages are one branch of the different types of fire damages, but it is important to understand the behavior of smoke. Smoke rises to the upper levels of structures, so during the fire damage mitigation process, the SERVPRO of Buffalo-Tonawanda will examine upper levels of a structure to inspect the insulation. Insulation can trap smoke and allow the smell to linger, long past the fire. SERVPRO of Buffalo-Tonawanda’s team will remove the odorous insulation and then use special chemicals and cleaning techniques to remove the smell from a home. They partner with their clients through the whole process to alleviate all of their clients worries.

Restoring Your Collectibles After A Fire

6/19/2019 (Permalink)

Finding your pristine collection of 1950’s dolls or once-colorful beer steins covered in a dense layer of dark soot while inspecting your Buffalo residence after a fire can make you feel like the fire, and its effects invaded every aspect of your home. Even glass cabinets and other enclosures often permit smoke to find its way in and settle on the contents’ surfaces.

At SERVPRO, we take pride in helping our customers reclaiming their homes and their possessions. We lessen its effects by using approved methods we learn through our Institute of Inspection Cleaning and Restoration Certification (IICRC) training. Before, we cleaned such items by hand, which could produce excellent results, although taking an enormous amount of time to accomplish.

Instead, we now use ultrasonic technology to remove soot and other grime from your most prized possessions. Small imperfections can grip onto soot and make an unsightly, ugly mark that diminishes the beauty of such pieces in a collection. Cleaning by hand often left these defects marred. A short period in our ultrasonic water bath, however, cleans soot from every surface, including in between tightly abutted surfaces that face each other. This ability to clean blemishes and hairline cracks makes a tremendous difference in how your collection appears when you receive it back from us.

While still at your property, we carefully pack each item in its own piece of plain paper and place it inside a clean box. Taking these boxes to our facility also includes inventory sheets that correspond to each box. These sheets follow your items through the entire process. After the water bath, we place them in a drying chamber.

Although the cleaning method eliminates the soot that causes collectible items to smell like smoke, we still provide further deodorization. We do this inside the drying chamber without moving them. Handling them as little as possible reduces the chances of breakage. We then re-wrap each item and place it into a new box so we can return these items to you, along with their inventory sheets.

Fire Kitchen Damage

6/14/2019 (Permalink)

Every 90 seconds a residential or commercial fire occurs in the US.  Fire and and smoke damage in any sort of structure has hidden damage and odors.  A fire loss is very complex because of the unique behavior of smoke. 

Our Fire specialists here at SERVPRO of Buffalo/Tonawanda have the experience and expertise to take care of any fire damage you may have no matter how big or small it might be.  Special losses require special care, and we understand that caring for them is your first priority. 

April Showers Bring May Flowers? | SERVPRO® of Buffalo/Tonawanda Can Help!

4/25/2019 (Permalink)

Water Damage April Showers Bring May Flowers? | SERVPRO® of Buffalo/Tonawanda Can Help! April Showers Bring May Flowers... AND FLOODING

April Showers do bring May flowers but they also bring flooding. Taking precautions can help minimize the damage that occurs at your home.

The first thing you need to do is check with your insurance to make sure that you are covered. Coverage options vary depending on the insurance company so it is always a good idea to check and see what is available to you.

Second, have your sump pump and chimney checks yearly and make sure your gutters are clean and attached properly. If water does get into your home it needs to be removed quickly and dried out properly so you do not have mold growth in the future. 

SERVPRO of Buffalo/Tonawanda will respond to the problem and extract the water and start the remediation process to prevent mold growth at all affected levels!

We hope you do not need us, but are here if you do!  Contact us Today (716) 694-9949

Unpredictable Spring Weather, Are You Prepared? | SERVPRO® of Buffalo/Tonawanda Can Help!

4/19/2019 (Permalink)

Why SERVPRO Unpredictable Spring Weather, Are You Prepared? | SERVPRO® of Buffalo/Tonawanda Can Help! Finally! Spring is showing itself! We can now enjoy that weather…but we must also buckle up for whatever Mother Nature may choose to throw at us.

Thunderstorms in the Spring

Spring brings longer days and more sunshine, but it also brings the threat of severe weather throughout the country. It’s dealer’s choice this time of year, which means the weather may change at moment’s notice.

The changing weather is caused by the unstable temperatures that can go from warm to cold even in the same day. That temperature change can result in extreme weather changes as well.

Thunderstorms are often common throughout spring and are the main cause of severe weather. A thunderstorm can occur whenever warm, moist air collides with cool, dry air, which is most common in the spring and summer.

Severe thunderstorms were the most common and costliest natural catastrophe losses in the U.S. for 2017. Out of 50 events, there were 85 fatalities and an estimated total of $25.4 billion in overall losses.

The threat of flooding, high winds and even tornadoes can result from these storms if the conditions are right. It has been found that in modern history, 10% of all violent tornadoes have occurred in March, with April, May and June.

Best to Be Prepared

Even though we may not be able to predict the weather with 100% accuracy, forecasters have the tools available to at least give us an idea of severe weather that could be coming. Advanced warnings, along with the right preparation, can greatly improve overall safety for your family.

Here are some things you can do to your home to prepare for the chance of severe weather:

  1. Clear out your home’s gutters, drains and downspouts.
  2. Trim trees of precarious limbs or branches that could break off in a storm.
  3. Secure or store outdoor belongings if severe weather is in the forecast.

Having an emergency kit on hand is always advised. Your emergency kit should include the following:

  • Battery-operated flashlight and NOAA weather radio, with extra batteries for both
  • Emergency evacuation or shelter plans
  • Important personal info, like telephone numbers of neighbors, family and friends, insurance and property info, numbers for the utility companies, and medical info
  • A first aid kit with things like non-latex gloves, adhesive bandages, tweezers, sterile gauze pads, aspirin packets, adhesive cloth tape and scissors
  • 3–5 day supply of bottled water and nonperishable food
  • Personal hygiene items
  • Blankets or sleeping bag

Despite its unpredictability, there is one thing that always remains true of the spring weather season: It always happens. If your home or business is damaged in a storm, you can depend on SERVPRO® of Buffalo/Tonawanda to get the cleanup and restoration process started fast.

We Will Get to Your Disaster Faster | SERVPRO® of Buffalo/Tonawanda

4/19/2019 (Permalink)

Why SERVPRO We Will Get to Your Disaster Faster | SERVPRO® of Buffalo/Tonawanda When disaster strikes your home, time becomes an even more precious commodity. There’s no time to waste, Call SERVPRO

When disaster strikes your home, time becomes an even more precious commodity. There’s no time to waste when your home or livelihood is on the line—you need help right away.

We know how crucial a fast response is, which is why responding faster to any size disaster is more than just a slogan in our world.

The Importance of a Fast Response

Time is not a luxury you have regarding disaster cleanup when it’s your belongings or business on the line. This is especially true where water damage has come into play, which can be through various means such as flooding, appliance and/or plumbing failures, storm damage and fire damage, as water is used to put out the fires.

It can only take minutes for water to spread throughout your property, where it saturates everything in its path. Things like the walls, floors, upholstery and your belongings are all fast casualties of water.

The effects of water damage within the first 24 hours include:

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper items spread and stain
  • The arrival of a musty odor

The damage will worsen as time goes on. Between 48 hours and a week later, you could begin to see:

  • The growth and spreading of mold and mildew
  • Swelling and warping of doors, windows and studs
  • Metal beginning to rust and corrode
  • Paint beginning to blister
  • Wood flooring swelling and warping
  • The possibilities of serious biohazard contamination

If left unchecked for over a week, the damage done can dramatically increase the restoration time and costs and can also impact structural safety.

Ways We Can Help

Providing an immediate response to any size disaster is what we are here for! Our fast response times can help minimize the damage and keep the cleaning and restoration costs manageable.

It doesn’t matter what day or time it is, our trained cleanup and restoration specialists will quickly be dispatched to your property or business.

Being a locally owned and operated franchise helps us be close by and ready to respond whenever the call comes in. A major perk of being part of a national network of over 1,700 franchises is that we have access to more resources for the cleanup and restoration projects that may be larger or stem from major storm situations.

Remember, if you need us, we’ll be there—no matter the time or day. The team of highly trained restoration experts at SERVPRO® of Buffalo/Tonawanda are available for emergency cleanup and restoration services 24 hours a day, seven days a week.

Tips for Your Business: Fire Safety Edition | SERVPRO® of Buffalo/Tonawanda

4/19/2019 (Permalink)

Why SERVPRO Tips for Your Business: Fire Safety Edition | SERVPRO® of Buffalo/Tonawanda If a fire has damaged your business, SERVPRO® of Buffalo - Tonawanda is available to help make it “Like it never even happened.”

As a business owner, you have a responsibility to take safety factors into consideration regarding risks to your business, staff and visitors. One of those risks you need to consider and create a plan for is fire prevention.

What Can Cause Commercial Structure Fires?

According to research conducted by the National Fire Protection Association (NFPA) the leading causes of structure fires in office properties from 2007–2011 were (in order):

  1. Cooking equipment, 29% of fires
  2. Electrical distribution and lighting equipment, 12% of fires
  3. Heating equipment, 11% of fires
  4. Intentional, 10% of fires
  5. Smoking materials, 9% of fires
  6. Exposure, 4% of fires
  7. Electronic, office or entertainment equipment, 3% of fires

Of those causes, intentional, exposure and electrical distribution, and lighting equipment accounted for the most property damage with 20%, 18% and 15% respectively.

In 2007, The Bureau of Labor Statistics found that fires and explosions accounted for 3% of all workplace fatalities.

In studying more recent numbers, the NFPA estimates that during the period from 2007–2011, U.S. fire departments responded to an average of 3,340 fires involving office properties per year. Those fires were responsible for an annual average of four deaths, 44 injuries and $112 million in direct property damage.

How to Protect Your Business

There are certain steps you can take to protect your business from fire risk. By focusing on fire risk assessment, fire prevention and staff education, you can help reduce the chance of a fire breaking out.

The first step to take is to assess the fire hazard risks. Local governments in some areas often offer a visit from the local fire marshal to assist in identifying fire risks and offering guidance and suggestions on your fire prevention plan.

Make sure that you have the right fire protection equipment in place. Items to include are an automatic sprinkler system, smoke detectors and fire extinguishers for each floor.

Finally, you must make provision for your employees and visitors. By creating a fire plan and reviewing it with your staff, you’ll be making sure everyone knows what to do in the case of a fire. Conduct fire drills at least once a year to keep the fire safety protocol fresh and make time to review evacuation plans and where the first-aid kits are located.

Despite best efforts with fire prevention and safety tips, the worst could always happen at your business. If a fire has damaged your business, SERVPRO® of Buffalo/Tonawanda is available to help make it like it never even happened.

Familiarizing Yourself With the 3 Classifications of Floodwaters | SERVPRO® of Buffalo/Tonawanda

4/19/2019 (Permalink)

Water Damage Familiarizing Yourself With the 3 Classifications of Floodwaters | SERVPRO® of Buffalo/Tonawanda SERVPRO® of Buffalo - Tonawanda is here to help get the situation under control and make it like it never even happened.

Not all water is created equal when it comes to water damage as there are three classifications for it: clean, gray and black. By gaining a better understanding of the different types of water, you will understand how to better handle a water damage situation.

You will always have a cleanup and restoration process to go through no matter what type of water has caused damage. However, before cleanup can begin, the most important aspect is removing all of the moisture and damp items quickly, so as not to enable mold to flourish in an ideal environment.

The Least Dangerous: Clean Water

Obviously, much like its name states, this water is considered “clean” and should not be the type to pose an immediate threat to your health. This water is free of contaminants and can come from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

This type of water damage is the easiest type of water damage to deal with, as there will be fewer microbes living in the water, but it can become gray water after 48 hours and after contact with the surfaces of a building, moving it up to category two.

Middle of the Road Danger: Gray Water

Gray water is where water damage cleanup and restoration can become a bit more tricky. It may be water that could pose a health risk, due to it containing chemical or biological contamination. The slight contamination involved with gray water means that it would need to be thoroughly treated before being safe to consume.

Gray water is water that comes from dishwashers, aquariums, showers, etc. and, as always, the 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

The Most Dangerous: Black Water

Black water is the most dangerous of the three classifications and is considered to be highly contaminated with harmful chemicals and biological matter. This would include floodwaters containing soil and all sewage waters.

Sewage is contaminated with microbes, including bacteria, protozoans, molds, fungi and more—many of which are harmful to humans and create a health hazard.

Diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

Remember, whenever there is a flood, all waters should be assumed to be black water since it will pick up contaminants along its path.

These three classifications of floodwater are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), which is an organization that certifies and sets the standards for the cleaning and restoration industry. Our technicians have all studied IICRC standards, have learned the best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of Buffalo/Tonawanda is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

Ways to Ensure Your Home Is Protected From Water Damage | SERVPRO® of Buffalo/Tonawanda

4/19/2019 (Permalink)

Why SERVPRO Ways to Ensure Your Home Is Protected From Water Damage | SERVPRO® of Buffalo/Tonawanda You can call on the highly trained experts at SERVPRO® of Buffalo/Tonawanda, who are here to make it “Like it never even happened.”

Water damage is one of the most common and costliest disasters your home may experience. Anything from malfunctioning appliances like dishwashers or washing machines to a burst pipe or storm damage can be the cause of water damage in your home.

There are plenty of steps to take to protect your home from some trying common water damage scenarios that homeowners deal with.

Protecting Your Home

Dealing with water damage is enough of problem, but it can have a long-term impact on your home. Mold usually follows water damage as mold can begin to grow and flourish within 24–48 hours after moisture exposure.

When looking for solutions and ways to protect your home from water damage, it can be helpful to break it down by areas of impact, such as basements, kitchens, bathrooms, flooring and ceilings.

A way to prevent water damage in the basement is to ensure there is no water seeping in. Do this by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Plumbing issues in the kitchen and bathroom are your usual main causes of water damage, as well as appliance failures.

Look at and check the following items:

  • Inspect all appliances regularly, looking for any issues with hoses and faucets
  • Check all seals and caulking around your showers and tubs to make sure there are no leaks
  • Know where the main shut-off valve is in your home
  • Never leave the house while the washing machine or dishwasher are running

While it’s not always possible to protect your personal possessions from water damage, there are things you can do to at least decrease the amount of destruction. Using waterproof bins and storing items up off of the floor is always recommended when using the basement or garage for storage purposes.

<h4to-begin-on-cleanup">Where to Begin on Cleanup

If you have suffered water damage to your home, there is a good chance you can salvage items that can be dried out within 48 hours.

The first step is to contact your insurance provider immediately and evaluate the extent of damage to your home and possessions as well as identify the type of water that is involved.

There are three types of water that cause damage:

  1. “Clean” water such as from rain, condensation, leaky pipes, etc.

  2. Gray water like dirty water from dishwashers, washing machines, clean toilets, etc.

  3. Black water, which would be water from sewage or serious flooding from nearby rivers, etc. This water can cause serious health problems.

Following a water damage disaster, it is important to dry your home out and dehumidify the area, removing wet objects and disinfecting remaining materials as soon as is safely possible.

Here’s an interesting pro tip: You can freeze wet books, photos and papers in a frost-free freezer to give you some extra time. This prevents mold and mildew from developing, causing more deterioration. Once you are able, you can remove them from the freezer and air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO® of Buffalo/Tonawanda, who are here to make it “Like it never even happened.” 

Tips to Get Your Family Prepared for Severe Weather | SERVPRO® of Buffalo/Tonawanda

4/19/2019 (Permalink)

Storm Damage Tips to Get Your Family Prepared for Severe Weather | SERVPRO® of Buffalo/Tonawanda If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Buffalo/ Tonawanda.

There are times when we can be caught by surprise when severe weather strikes even though there are warning systems in place.

Fortunately, when Mother Nature manages to catch us off-guard, there are steps you can take and safety tips to follow that will ensure your family is prepared for various severe weather occurrences.

Establishing a Family Severe Weather Plan

One of the best ways to stay safe during dangerous weather situations is to have an established family emergency plan ready.

It is important to discuss and practice your family emergency plan if your family does have one in place. Also, be sure to discuss and review it at the beginning of various weather seasons so everyone knows exactly what to do.

If you’ve not yet put together a family emergency plan, take a look at some things to take into consideration when creating one:

1. How Are You Receiving Emergency Alerts?

We are fortunate to have technology available to us where it is easy to receive emergency alerts and warnings on our smartphones that are equipped with a weather app or Google for alerts and warnings to quickly receive emergency alerts, allowing you precious time to react in severe weather situations.

But cell phones need a signal and power, and herein lies the problem. Storms can wreak havoc with cell towers, and cell phone batteries will eventually die and with no power you will not be able to charge them. Warnings and alerts are also still broadcast over radio and TV.

2. What Are Your Storm Shelter Options?

In areas where tornadoes are common, you’ll want to be in the lowest part of your home, preferably a basement if you have one. If that is not possible, find an interior room on the lowest level out of the way from corners, windows, doors and outside walls.

Tornadoes aren’t the circumstance that call for sheltering. You can learn more about other situations that call for shelters by visiting ready.gov.

3. What Are Your Evacuation Routes?

Make a map that has multiple routes mapped out that will serve as an evacuation route, keeping in mind that hurricanes, flooding and fires can force you from your home in a hurry. Why multiple routes? That would be just in case one is impassible.

Also check for places to stay with your pets along the way for your furry family members that will be evacuating with you.

4. How Will Everyone Stay in Touch?

During storms, cell towers can sustain damage, rendering them useless, so it is not the best idea to rely solely on cell phones to keep in touch with your family. In some circumstances, cell phones could be lost or left behind, and you will be unable to charge the batteries when there is no power to recharge them.

You will need an emergency communication plan in place for your family, as well as a safe meeting place for your family to meet if separated.

If a storm does cause damage to your home or business, don’t hesitate to call your friends at SERVPRO® of Buffalo/ Tonawanda to get the cleanup and restoration process started.